WHERE AGENTS GO WRONG
Four questions worth asking about any agent that acts for a business — whichever platform it runs on, whoever built it. Any of this sound familiar?
Has your agent ever confirmed something that never actually happened?
The phantom action — "you're set for Tuesday, 2pm", and the slot was never held.
When it fails, who tells you first: your system, or an angry customer?
The silent failure — the dashboard shows green while the work quietly stopped.
Could it take an action nobody approved — and afterwards, could you say what rule it followed?
Action without governance — no approval step, no audit trail, no rule to point to when it matters.
Does your agent treat your returning customers like strangers?
The amnesiac — every regular starts from zero. Done right, memory is selective, inspectable, and consented to — what gets remembered is a conversation to have before the build, not after a complaint.
None of this is the model's mood. It is what an agent does when nothing around it verifies, limits, or records.
That is the kind I build.
Ask Cecil about any of these on the landing page — or write to vinga@skyforge.sh